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2163 - Senior Call Center Hands On Supervisor - Storage

Computers/InternetPosted 20 days 8 hours 26 minutes ago. Viewed: 30 times.

Description

Our client is a top-notch manufacturer in the technology space and has a strong track record of growth and profitability.  They are looking to extend their customer support team and need the following:

 

Duties:
Player / Coach - Hands-on supervisory role with a small technical team

Handle technical issues escalated by Customer Support and other organizations

Provide workaround and/or develop code fixes to address product defects

Work closely with team members, CS and QA teams

 

Required Experience:
Strong troubleshooting and debugging skills, with the ability to analyze kernel and application core dumps, network logs and traces

• In-depth knowledge and experience in Unix and Windows


• 3+ years in either a Systems Admin role or Customer Support, Sustain, Escalation, Development, or similar experience


• BS/MS in Computer Science or equivalent

Desired Experience:

• In-depth knowledge of file systems (implementation of journals, mirrors, snapshots, fsck, etc)


• Strong understanding of network protocols such as TCP/IP, NFS, CIFS, Kerberos


• Strong understanding of Fiber channel protocols


• Storage background

Skills:

• Strong in C, Unix/Linux, programming and shells scripts


• Demonstrated ability to learn and debug complex system software


• Highly motivated and a quick learner


• Ability to multitask and work under pressure


• Excellent verbal/written communication skills


• Good team player, honest and accountable

Additional Information:

• Position Type: Full Time Employee

Industry: Manufacturing / Electronics
Discipline: Sales/Technical Support
Experience: Less than 5 Years
Compensation: $100K - $115K
Company: Top - Notch Manufacturer

Contact information

Apply Online at TheLadders.com